MTC's trained technicians are available to service all makes and models of computers and laptops as Out of Warranty repairs, so long as the Manufacturer's parts are still available. When initiating a repair with MTC, the customer must pay an estimate fee prior to the Customer Service Representative booking in the unit. Once the unit has been diagnosed, the customer will be contacted with the full estimate, including labour and any part costs that may be applicable. The customer has a right to refuse the estimate or proceed with the repair.
Customers have the option to either present their unit for drop-off & pick-up at our MTC Whitby location or utilize a shipping service. If shipping to MTC, the customer is responsible for the cost of incoming and outgoing shipping charges, of which the outgoing will be factored into the final estimate price.
The customer should ensure their unit is well packaged and they have enclosed the following information:
- Full name
- Contact information
- Return address
- Description of the problem
Also, the customer must make sure to send, alongside the unit, their Credit Card information or a Certified Cheque (no personal cheques) or Money Order made out to the Manufacturing & Technology Centre (MTC), for the full price including applicable taxes. If the customer opts to pick-up their unit from MTC's facility, they can also choose to pay by Cash or Debit. Any tax exemption forms should also be sent to MTC alongside the unit and payment, if they apply.