Customers have the option to either present their unit for drop-off & pick-up at our MTC Whitby location or utilize a shipping service. If shipping to MTC, the customer is responsible for the cost of incoming and outgoing shipping charges, of which the outgoing will be factored into the final estimate price.
- Full name
- Contact information
- Return address
- Description of the problem
Also, the customer must make sure to send, alongside the unit, their Credit Card information or a Certified Cheque (no personal cheques) or Money Order made out to the Manufacturing & Technology Centre (MTC), for the full price including applicable taxes. If the customer opts to pick-up their unit from MTC’s facility, they can also choose to pay by Cash or Debit. Any tax exemption forms should also be sent to MTC alongside the unit and payment, if they apply.