MTC’s trained technicians are available to service all makes and models of computers and laptops as Out of Warranty repairs, so long as the Manufacturer’s parts are still available. When initiating a repair with MTC, the customer must pay an estimate fee prior to the Customer Service Representative booking in the unit. Once the unit has been diagnosed, the customer will be contacted with the full estimate, including labour and any part costs that may be applicable. The customer has a right to refuse the estimate or proceed with the repair.

Customers have the option to either present their unit for drop-off & pick-up at our MTC Whitby location or utilize a shipping service. If shipping to MTC, the customer is responsible for the cost of incoming and outgoing shipping charges, of which the outgoing will be factored into the final estimate price.

Looking for directions or shipping information?
Check out our information page for full details!
The customer should ensure their unit is well packaged and they have enclosed the following information:

  • Full name
  • Contact information
  • Return address
  • Description of the problem

Also, the customer must make sure to send, alongside the unit, their Credit Card information or a Certified Cheque (no personal cheques) or Money Order made out to the Manufacturing & Technology Centre (MTC), for the full price including applicable taxes. If the customer opts to pick-up their unit from MTC’s facility, they can also choose to pay by Cash or Debit. Any tax exemption forms should also be sent to MTC alongside the unit and payment, if they apply.

Important Notes

Customers are responsible for backing up their own hard drives. This includes any valuable data they have stored. The contents of the drive may be lost or reformatted in the course of service. MTC is not responsible for any damage to or loss of any program, data, or information
To ensure MTC has access to your system to properly test for issues and success of repairs, it is best to either remove the password completely or include it alongside the information submitted with the unit.
If submitting a laptop to MTC, it's good to include the power cord alongside the unit.

Pricing

Models Estimates* Labour Rates
All units & models $50 Call MTC at 1-8777-779-9929 to speak with a Service Representative regarding the rates of specific models.
*NOTE: All customers will incur the estimate fee. Once the unit has been tested by a technician, the customer will receive a call from an MTC representative in regards to the full repair amount (Labour + Parts)