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| Warranty Item Services:
Costs
for Local Services
Costs
for Out-of-Area Services
Out-Of-Warranty Item Services:
Costs
for Local Services
Costs
for Out-Of-Area Services
Additional Information
Service Centre Go-Ahead Pricing:
Warranty
Service Centre Go-Ahead Pricing
Out-Of-Warranty
Service Centre Go-Ahead Pricing
(within 50kms of MTC/Whitby)
Varies on size of TV.
No go ahead pricing.
Contact MTC for an estimate.
(>50kms outside of MTC/Whitby)
Varies on size of TV.
No go ahead pricing.
Contact MTC for an estimate.
Excessive Mileage factors in on price.
(within
50kms outside of MTC/Whitby)
Pricing is exclusive of all taxes and
shipping charges.
| TV Size |
Service Call Information |
Cost for Repair** |
| Up to 34" |
Total cost of repair (visit and 1st hour of service) |
$160.00 |
| 35"- up TV |
Total cost of repair (visit and 1st hour of service) |
$220.00 |
| Projection |
Total cost of repair (visit and 1st hour of service) |
$220.00 |
| All sizes |
Estimate Refusal Charge |
$100.00 |
| **Plus an additional $70/hour after the first hour at the customers location. |
(>50kms outside of MTC/Whitby)
A premium cost will be incurred if the mileage is over 50kms
at a rate of $1.50/km.
1) If unit has to come back to MTC, the customer will
be expected to have the unit at ground level. And the unit
will be returned at ground level. In such cases as basements,
MTC will be able to lay on transportation at cost incurred.
2) Upon contacting MTC and arranging a service call appointment,
the customer should make sure they know the following information
about their TV. This will allow the MTC Call Center Representative
to provide them with all the information they'll need:
Model of the TV, serial Number,
Symptom (Nature of problem w/TV),
Accessibility to the TV (whether it's on a wall unit or
TV stand and so on),
TV may have to be taken to the MTC lab if repair is time
consuming.
3) Additional Information
Turn-around time differs from unit to unit, as this depends
upon parts
availability, and how busy MTC is at that time and so on.
TV may have to be taken to the MTC lab if repair is time
consuming.
Varies on size of TV.
No go ahead pricing.
Contact MTC for an estimate.
If a customer ships their TV to MTC, rather than
have it In Home Serviced, the prices for repairs can be
found here.
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