MTC will service all Sony Warranty & Out of Warranty televisions. MTC will also attempt to service all other Manufacturers when unit is Out of Warranty.
Warranty Service :
Sony technical support & service information:
In-Home Television Service
MTC offers In-Home service on televisions to Customers in the Durham Region and GTA. Customers can call MTC toll free at 1-877-779-9929 to book an In-Home service appointment.
Customers should have the following on-hand when booking an In-Home service appointment: Proof of Purchase (POP) or store receipt, model number, serial number, symptom (nature of problem with the television) and the accessibility to the television (whether it's on a wall unit, television stand, etc).
As stated above, Customers must have their POP on-hand when booking an In-Home service appointment. The MTC Customer Service group will have to verify the Warranty. If the Customers Warranty is not valid, Out of Warranty pricing will be discussed (see the
Out of Warranty Service section for more information).
NOTE: Once the Technician has visited the Customers house for their In-Home service inspection, the unit may have to be taken with the Technician back to MTC. At this point, the Customer will be expected to have the unit at ground level. The unit will then be returned at ground level. In such cases as basements, MTC will lay on transportation at cost incurred.
Television Service
If a Customer decides to ship their unit into MTC, the Customer will pay for the incoming shipping charges &
MTC pays for the outgoing shipping charges back to the Customer.
Click here for directions. When packaging their unit for shipping, Customers must be sure to include the Proof of Purchase (POP) or store receipt in their shipment. This will ensure a faster repair. If the POP is not received, the MTC Customer Service group will have to contact the Customer to verify the Warranty. If the Customers Warranty is not valid, Out of Warranty pricing will be
discussed (see the
Out of Warranty Service section for more information). Customers must also include a letter with the following information: full name, phone number, return address, model number, serial number and a description of the problem.
If a Customer chooses to drop off their television at MTC for service, they must also remember to bring their Proof of Purchase (POP) or store receipt. This will ensure a faster repair. If the POP is not received, the Customer will have to return w/ purchase information/verification. If the Customers Warranty is not valid, Out of Warranty pricing will be
discussed (see the
Out of Warranty Service section for more information). Customers must also supply MTC with the following information: full name, phone number, return address, model number, serial number and a description of the problem.
Click here for directions.
NOTICE: Units must be left in the Customer's vehicle if they choose to drop off their television at MTC for service. Customer Service will be able to book-in the unit without physically seeing the unit (assuming the Customer has all the information stated above), but will then send the Customer & the TV to the side dock doors, where MTC's receiving department will be able to assist in lifting the unit out of the Customer's vehicle. However, if the Customer visits MTC on a Saturday or Sunday, they will have to bring the unit into Customer Service themselves, as MTC's receiving department isn't available on weekends.
Out of Warranty Service :
As long as Manufacturer's parts have been made available to MTC, all makes and models of televisions can be serviced Out of Warranty. The Customer must pay an estimate fee before the Customer Service Rep can proceed to book-in their unit (see below for pricing). Once the Customer's unit has been diagnosed, the Customer will be contacted with an estimate for labour (+ parts if applicable). The Customer has a right to refuse the estimate or proceed with the repair. However, all Customers will be charged an estimate fee for MTC to diagnose their unit (see below for pricing).
NOTE: If a Customer has a unit that was purchased in the USA (or is a non-Canadian model), the unit will need to be sent back to the store/depot of purchase for repair.
In-Home Television Service
MTC offers In-Home service on televisions to Customers in the Durham Region and GTA. Customers can call MTC toll free at 1-877-779-9929 to book an In-Home service appointment.
Customers should have the following on-hand when booking an In-Home service appointment: model number, serial number, symptom (nature of problem with the television) and the accessibility to the television (whether it's on a wall unit, television stand, etc).
The Customer must make sure to supply their Credit Card information to the techncian on-site, or send a Certified Cheque (no personal cheques) or Money Order made out to the Manufacturing & Technology Centre (MTC), for the correct price (price below does not include applicable taxes - taxes extra) prior to their service call. The Technician will have a portable Credit Card/Debit Card machine for fast and easy payment. Tax exempt forms should also be sent to MTC prior to your service call & a copy supplied to your on-site Technician.
NOTE: Once the Technician has visited the Customers house for their In-Home service inspection, the unit may have to be taken with the Technician back to MTC. At this point, the Customer will be expected to have the unit at ground level. The unit will then be returned at ground level. In such cases as basements, MTC will lay on transportation at cost incurred.
Television Service
If a Customer decides to ship their unit into MTC, the Customer will pay for the incoming shipping charges &
MTC pays for the outgoing shipping charges back to the Customer.
Click here for directions. When packaging their unit for shipping, the Customer should ensure their unit is well packaged and they have enclosed the following items: a letter with their full name, phone number, return address and a description of the problem. Also, the Customer must make sure to send their Credit Card information or a Certified Cheque (no personal cheques) or Money Order made out to the Manufacturing & Technology Centre (MTC), for the correct price (price below does not include applicable taxes - taxes extra), along with their unit. Tax exempt forms should also be sent to MTC with unit/payment.
If a Customer chooses to drop off their television at MTC for service, they must supply MTC with the following information: full name, phone number, return address, model number, serial number and a description of the problem. Also, the Customer must make sure to bring their Credit Card information or a Certified Cheque (no personal cheques) or Money Order made out to the Manufacturing & Technology Centre (MTC), for the correct price (price below does not include applicable taxes - taxes extra), along with their unit. If the Customer picks-up their unit from MTC, they can also pay Cash or Debit. Tax exempt forms should also be brought into MTC with unit/payment.
Click here for directions.
NOTICE: Units must be left in the Customer's vehicle if they choose to drop off their television at MTC for service. Customer Service will be able to book-in the unit without physically seeing the unit (assuming the Customer has all the information stated above), but will then send the Customer & the TV to the side dock doors, where MTC's receiving department will be able to assist in lifting the unit out of the Customer's vehicle. However, if the Customer visits MTC on a Saturday or Sunday, they will have to bring the unit into Customer Service themselves, as MTC's receiving department isn't available on weekends.
Out of Warranty Estimates & Pricing:
Item |
Model |
Labour Rates |
In Home TV Service |
All Models - Repaired |
Call MTC at 1-877-779-9929 to speak with a Service Representative for labour rates. |
TV Service |
Estimates* |
All In Home TV Service units & all models will be charged this fee:
|
$100.00 |
All TV Serviceunits & all models will be charged this fee:
|
$30.00 |
