MTC repairs Warranty and Out Of Warranty televisions & video electronics
. Customers can drop their units off at (or ship their units to) the MTC Whitby, ON location to receive repair. MTC also offers In-Home Service on televisions (see below for more information).
Click here for directions.
Warranty Repairs:
Below is the list of manufacturer's which MTC is authorized to repair televisions & video electronics for under Warranty (with Warranty/Service Information & Support phone numbers):
- Sony: 1-877-899-SONY (7669)
- JVC: 1-800-964-2650
NOTE: Customers Warranty will be void if physical or liquid damage.
NOTE: If a Customer has a unit that was purchased in the USA (or is a non-Canadian model), the unit will need to be taken back to the store/depot of purchase for repair.
In-Home Television Service
MTC also offers In-Home service on televisions. Customers can call MTC toll free at 1-888-666-7669 to book an In-Home service appointment.
Customers should have the following on-hand when booking an In-Home service appointment: Proof of Purchase (see more information below), model number, serial number, symptom (nature of problem with the television) and the accessibility to the television (whether it's on a wall unit, television stand, etc).
As stated above, Customers must have their Proof of Purchase (POP, or store receipt) on-hand when booking an In-Home service appointment. The MTC Customer Service group will have to verify the Warranty. If the Customers Warranty is not valid, Out of Warranty pricing will be discussed (see below for more information).
NOTE: Once the Technician has visited the Customers house for their In-Home service inspection, the unit may have to be taken with the Technician back to MTC. At this point, the Customer will be expected to have the unit at ground level. The unit will then be returned at ground level. In such cases as basements, MTC will lay on transportation at cost incurred.
Carry-In Television Service
If a Customer decides to ship their unit into MTC, the Customer will pay for the incoming shipping charges &
MTC pays for the outgoing shipping charges back to the customer. Customers may also drop off & pick-up their units at
MTC. Click here for directions.
When packaging their unit for shipping (or dropping off), Customers must include their Proof of Purchase (POP, or store receipt). This will ensure a faster repair. If the POP is not received, the MTC Customer Service group will have to contact the customer to verify the Warranty. If the Customers Warranty is not valid, Out of Warranty pricing will be
discussed (see below for more information).
Customers must also include the following inside the box: a letter with their full name, phone number, return address and a description of the problem.
NOTE: Customers must leave their televisions in their vehicle while dropping off. Customer Service will be able to book the Customer in, but will then send them to the side dock doors, where Receiving will be able to assist with the lifting of the unit. However, if the Customer visits MTC on a Saturday or Sunday, they will have to bring the unit into Customer Service themselves (as there isn't a Receiver shift on weekends).
Video
Peace-of-Mind Program
The Sony Canada VCR/DVD/Combo program is a “Peace-of-Mind” program wherein the Customers VCR/DVD/Combo will be repaired or exchanged. If the Customer has purchased their product within 30 days, the exchange is with new stock. Otherwise, the Customer will receive a refurbished unit or have their current unit repaired and returned to them. This program is only eligible for certain models. Customers will have to call MTC at 905-666-7669 for more information.
There are 3 options available to Customers: Repair and Return or Exchange or Advance Exchange.
Repair and Return - the Customer will call MTC regarding this program and will then be supplied with Purolator’s phone number and MTC's Purolator account number and address. When packaging their unit for shipping (or dropping off), Customers must include their Proof of Purchase (POP, or store receipt). This will ensure a faster repair. If the POP is not received, the MTC Customer Service group will have to contact the customer to verify the Warranty. If the Customers Warranty is not valid, Out of Warranty pricing will be discussed (see below for more information). Customers must also include the following inside the box: POP, model number, serial number and symptom (nature of problem with the television).
Exchange - the Customer will call MTC regarding this program and will then be supplied with Purolator’s phone number and MTC's Purolator account number and address. When packaging their unit for shipping (or dropping off), Customers must include their Proof of Purchase (POP, or store receipt). This will ensure a faster repair. If the POP is not received, the MTC Customer Service group will have to contact the customer to verify the Warranty. If the Customers Warranty is not valid, Out of Warranty pricing will be discussed (see below for more information). Customers must also include the following inside the box: a letter with their full name, phone number, return address and a description of the problem. When the warranty has been verified, MTC will ship a replacement to the Customer.
Advance Exchange - When packaging their unit for shipping (or dropping off), Customers must include their Proof of Purchase (POP, or store receipt). This will ensure a faster repair. If the POP is not received, the MTC Customer Service group will have to contact the customer to verify the Warranty. If the Customers Warranty is not valid, Out of Warranty pricing will be discussed (see below for more information). Customers must also include the following inside the box: a letter with their full name, phone number, return address and a description of the problem. MTC will also need the Customers credit card number to ensure they return the defective unit to MTC.
NOTE: If it is determined that the remote is defective, MTC can also send a replacement remote to the Customer under warranty.
Customers should Contact MTC at 905-666-7669 to see which models are eligible for the Peace-of-Mind program. Customers should also contact MTC when they are ready to send their unit as they need to receive MTC's Purolator account number.
Non-Peace-of-Mind Program
If a Customer is not eligible for a Peace-of-Mind repair/exchange (model not eligible), they are still able to send their unit into MTC for repair.
If a Customer decides to ship their unit into MTC, the Customer will pay for the incoming shipping charges & MTC pays for the outgoing shipping charges back to the customer. Customers may also drop off & pick-up their units at MTC. Click here for directions.
When packaging their unit for shipping (or dropping off), Customers must include their Proof of Purchase (POP, or store receipt). This will ensure a faster repair. If the POP is not received, the MTC Customer Service group will have to contact the customer to verify the Warranty. If the Customers Warranty is not valid, Out of Warranty pricing will be discussed (see below for more information). Customers must also include the following inside the box: a letter with their full name, phone number, return address and a description of the problem.
Out Of Warranty Repairs:
As long as the manufacturer's parts have been made available to MTC, all makes and models of televisions & video electronics can be repaired Out Of Warranty. If applicable, the repair can be completed at a "Go Ahead" rate. All Customers will be charged an estimate fee for MTC to diagnose their unit (see below for pricing).
NOTE: If a Customer has a unit that was purchased in the USA (or is a non-Canadian model), the unit will need to be sent back to the store/depot of purchase for repair.
In-Home Television Service
MTC also offers In-Home service on televisions. Customers can call MTC toll free at 1-888-666-7669 to book an In-Home service appointment.
Customers should have the following on-hand when booking an In-Home service appointment: model number, serial number, symptom (nature of problem with the television) and the accessibility to the television (whether it's on a wall unit, television stand, etc).
NOTE: Once the Technician has visited the Customers house for their In-Home service inspection, the unit may have to be taken with the Technician back to MTC. At this point, the Customer will be expected to have the unit at ground level. The unit will then be returned at ground level. In such cases as basements, MTC will lay on transportation at cost incurred.
NOTE: The Customer must make sure to supply their Credit Card information or a Certified Cheque (no personal cheques) or Money Order made out to the Manufacturing & Technology Centre (MTC), for the correct price (price below does not include applicable taxes - taxes extra). The Technician will have a portable Credit Card machine for fast and easy payment. PST exempt forms should also be sent to MTC with unit/payment.
Out of Warranty "Go Ahead" pricing is as follows:
Untitled Document
TV Size |
Service Call Information |
"Go Ahead" Price *
(applicable taxes extra) |
Up to 34" |
Total cost of repair (visit + 1st hour of service) |
$160.00 |
35" and Up |
Total cost of repair (visit + 1st hour of service) |
$220.00 |
Projection |
Total cost of repair (visit + 1st hour of service) |
$220.00 |
Estimates |
All Sizes
|
Customer received an over-the-phone diagnosis from the Technician |
$30.00 |
Customer received an In-Home service visit from the Technician |
$100.00 |
*Plus an additional $70.00/hour after the first hour of service. |
Carry-In Television Service
If a Customer decides to ship their unit into MTC, the Customer will pay for the incoming & outgoing shipping charges (outgoing will be included in the "Go Ahead" rate or factored into the estimate). Customers may also drop off & pick-up their units at MTC.
Click here for directions.
The Customer should ensure their unit is well packaged and they have enclosed the following items: a letter with their full name, phone number, return address and a description of the problem. Also, the Customer must make sure to send their Credit Card information or a Certified Cheque (no personal cheques) or Money Order made out to the Manufacturing & Technology Centre (MTC), for the correct price (price below does not include applicable taxes - taxes extra), along with their unit. If the Customer picks-up their unit from MTC, they can also pay Cash or Debit. PST exempt forms should also be sent to MTC with unit/payment.
NOTE: Customers must leave their televisions in their vehicle while dropping off. Customer Service will be able to book the Customer in, but will then send them to the side dock doors, where Receiving will be able to assist with the lifting of the unit. However, if the Customer visits MTC on a Saturday or Sunday, they will have to bring the unit into Customer Service themselves (as there isn't a Receiver shift on weekends).
Out of Warranty "Go Ahead" pricing is as follows:
Untitled Document
NOTE: If you are a walk-in customer, you must pay the applicable estimate fee up front upon dropping off your unit. See below for estimate fee.
TV Size |
"Go Ahead" Price
(applicable taxes extra) |
Less than 19" |
$90.00 |
20" - 26" |
$110.00 |
27" - 32" |
$140.00 |
35" TV Projection |
$195.00 |
TV/VCR Combo |
$130.00 |
Estimates |
All Sizes
(waived if Customer accepts "Go Ahead" Pricing):
|
$30.00 |
Video
If a Customer decides to ship their unit into MTC, the Customer will pay for the incoming & outgoing shipping charges (outgoing will be included in the "Go Ahead" rate or factored into the estimate). Customers may also drop off & pick-up their units at MTC.
Click here for directions.
The Customer should ensure their unit is well packaged and they have enclosed the following items: a letter with their full name, phone number, return address and a description of the problem. Also, the Customer must make sure to send their Credit Card information or a Certified Cheque (no personal cheques) or Money Order made out to the Manufacturing & Technology Centre (MTC), for the correct price (price below does not include applicable taxes - taxes extra), along with their unit. If the Customer picks-up their unit from MTC, they can also pay Cash or Debit. PST exempt forms should also be sent to MTC with unit/payment.
Out of Warranty "Go Ahead" pricing is as follows:
Video Pricing - MTC
NOTE: If you are a walk-in customer, you must pay the applicable estimate fee up front upon dropping off your unit. See below for estimate fee.
Model |
"Go Ahead" Price
(applicable taxes extra) |
DVR |
$140.00 |
Combo & DVD Player: Non Peace-of-Mind* |
$95.00 |
Combo & DVD: Peace-of-Mind* |
$76.00 |
VCR: Non Peace-of-Mind* |
$80.00 |
VCR: Peace-of-Mind* |
$65.00 |
Estimates |
All Models
(waived if Customer accepts "Go Ahead" Pricing):
|
$30.00 |
|
