Out of Warranty Service :


The Customer must pay an estimate fee before the Customer Service Rep can proceed to book-in their unit (see below for pricing). Once the Customer's unit has been diagnosed, the Customer will be contacted with an estimate for labour (+ parts if applicable). The Customer has a right to refuse the estimate or proceed with the repair. However, all Customers will be charged an estimate fee for MTC to diagnose their unit (see below for pricing).

In-Home Television Service

MTC offers In-Home service on televisions to Customers in the Durham Region and GTA. Customers can call MTC toll free at 1-877-779-9929 to book an In-Home service appointment.

Customers should have the following on-hand when booking an In-Home service appointment: model number, serial number, symptom (nature of problem with the television) and the accessibility to the television (whether it's on a wall unit, television stand, etc).

The Customer must make sure to supply their Credit Card information to a MTC Customer Service Representative when booking their In-Home service, or they may stop into our warehouse location to pay. Tax exempt forms should also be sent to MTC prior to your service call & a copy supplied to your on-site Technician.

NOTE: Once the Technician has visited the Customers house for their In-Home service inspection, the unit may have to be taken with the Technician back to MTC. At this point, the Customer will be expected to have the unit at ground level. The unit will then be returned at ground level. In such cases as basements, MTC will lay on transportation at cost incurred.

Television Service

Customer's must supply MTC with the following information: full name, phone number, return address, model number, serial number and a description of the problem. At the time of drop off, the estimate fee must be paid. MTC can accept cash, debit or credit cards. Tax exempt forms should also be brought into MTC with unit/payment. Click here for directions.

NOTICE: Units must be left in the Customer's vehicle if they choose to drop off their television at MTC for service. Customer Service will be able to book-in the unit without physically seeing the unit (assuming the Customer has all the information stated above), but will then send the Customer & the TV to the side dock doors, where MTC's receiving department will be able to assist in lifting the unit out of the Customer's vehicle. However, if the Customer visits MTC on a Saturday or Sunday, they will have to bring the unit into Customer Service themselves, as MTC's receiving department isn't available on weekends.

Out of Warranty Estimates & Pricing:

Item	Model	Labour Rates
In-Home TV Service	All Models - Repaired	Call MTC at 1-877-779-9929 to speak with a Service Representative for labour rates.
TV Service
Estimates*
All In-Home TV Service units & all models will be charged this fee:		$100.00
All TV Service units & all models will be charged this fee:		$30.00