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PlayStation® System Repair:


NOTE: MTC is the only authorized service centre in Canada for PlayStation System repairs.




Warranty & Out of Warranty Repair Notices:

In order to have your PlayStation serviced you must call Sony Computer Entertainment America ("SCEA" / PLAYSTATION) at
1-800-345-SONY (7669) to obtain a Service Request ("SR") Number
or visit www.playstation.com.

  • Systems that have the capability of being repaired at MTC are: PlayStation 4 (PS4), PlayStation 3 (PS3), PlayStation 2 (PS2), PlayStation Portable (PSP), PlayStation Portable Go (PSP Go), PS Vita & 3D display.
  • Units with illegal modifications and a missing serial number will not be serviced.
  • MTC is not responsible for any loss of data or media. It is the Customers' responsibility to back up their own hard drive (if applicable).
  • Once the unit has been assessed it is MTC's discretion whether the unit will be repaired or exchanged.
  • A Proof of Purchase (POP) / store receipt is mandatory for all Warranty repairs.
  • MTC offers a 90-day Warranty on repairs or refurbished exchanges as long as the tamper proof sticker is still intact.
  • MTC does not have the capability of selling parts for PlayStation repair.

System Specific Warranty Void Notes:
  • PS4, PS3 & PS2 Customers
        - Warranty will be void if the Serial Number or the Warranty void sticker have been removed.
  • PSP Customers
        - If the external barcode is missing, the Warranty will still apply. However, if the serial number inside the battery
          compartment is missing, the Warranty will be void.
  • PSP Go Customers
        - Warranty will be void if the Serial Number or the Warranty void sticker have been removed.
  • PS Vita Customers
        - If the external barcode or serial number is missing, the Warranty will still apply. However, if both the external barcode and serial number are missing, the Warranty will be void.
  • All Systems
        - Unit can be repaired as Out of Warranty - charges will be applied (click here to see the Flat Rate pricing).

Shipping Information:
  • PS4, PS3 & 3D Display Customers
        - If a Customer has a PS4 system, PS3 system or a 3D display that requires servicing or technical support, they must call
          Sony Computer Entertainment America at 1-800-345-7669 before MTC can service their unit. When the Customer calls
          this number, they will receive a Service Request (SR) #.
        - Once the SR # is received the Customer has 2 options:
            - If the Customer lives in the area close to MTC Whitby, ON, they can drop off or ship their unit into MTC
              for a Warranty / Out of Warranty repair.
            - If the Customer doesn't live in an area close to MTC Whitby, ON, then during the Customers' initial call to
              SCEA, SCEA will make the arrangements to have MTC send the Customer a box to use to safely transport
              their unit. With this box, they can ship their unit into MTC (prepaid Purolator waybill will be supplied).
              Sony Computer Entertainment America will not accept any warranty units damaged through shipping
              because the Customer did not properly package their PlayStation in the packaging provided.
        - SCEA will arrange for Warranty & Out of Warranty Customers' to have a box delivered to them at no
          cost (upon the initial service/technical support phone call).
        - The shipping costs for the Customers' unit being shipped to MTC plus the final outgoing shipping costs back
          to the Customer will be covered under Warranty or under the Flat Rate pricing for Out of Warranty
          repairs (click here to see the Flat Rate pricing).
  • PS2, PSP, PSP Go and PS Vita Customers
        - If the Customer lives in the area close to MTC Whitby, ON, they can drop off or ship their PlayStation system
          into MTC for a Warranty / Out of Warranty repair. If a Customer chooses to drop-off and pickup their unit, they will
          still be required to pay the Flat Rate fee.
        - If the Customer doesn't live in an area close to MTC Whitby, ON, they can ship their PlayStation system into
          MTC for a Warranty / Out of Warranty repair or exchange.
        - Customers will be responsible for paying for the incoming shipping charges. All outgoing shipping charges
          are included in the Flat Rate pricing (click here to see the Flat Rate pricing).
  • The Customer should ensure their unit is well packaged and enclosed with the unit the following items: a letter with their full name, phone number, return address and a description of the problem.
  • Click here for MTC's address.

Out of Warranty Payment Information:
  • All Out of Warranty units due to date of purchase, no valid proof of purchase, physical damage, liquid damage or shipping damage due to improper packaging are subject to SCEA's Flat Rate pricing (click here to see the Flat Rate pricing).


Flat Rate* Pricing:


PlayStation Logo
What PlayStation gaming console are you enquiring about?
PS4
PS3
PS2
PSP
PSP Go
PS Vita
3D Display
What Province do you live in?
What is the Model Number on your PlayStation gaming console / display?
All models
CECHA01
CECHB01
CECHE01
CECHE01MG
All Other
PS3 models
All models
All models
All models
All models
All models
ON, NB, or NFLD
Flat Rate*
$149.00
$129.00
$79.00
$45.00
$69.00
$69.00
$129.00
$79.00
Taxes (13%)
$19.37
$16.77
$10.27
$5.85
$8.97
$8.97
$16.77
$10.27
Total
$168.37
$145.77
$89.27
$50.85
$77.97
$77.97
$145.77
$89.27
PEI
Flat Rate*
$149.00
$129.00
$79.00
$45.00
$69.00
$69.00
$129.00
$79.00
Taxes (14%)
$20.86
$18.06
$11.06
$6.30
$9.66
$9.66
$18.06
$11.06
Total
$169.86
$147.06
$90.06
$51.30
$78.66
$78.66
$147.06
$90.06
NS
Flat Rate*
$149.00
$129.00
$79.00
$45.00
$69.00
$69.00
$129.00
$79.00
Taxes (15%)
$22.35
$19.35
$11.85
$6.75
$10.35
$10.35
$19.35
$11.85
Total
$171.35
$148.35
$90.85
$51.75
$79.35
$79.35
$148.35
$90.85
All Other Provinces
Flat Rate*
$149.00
$129.00
$79.00
$45.00
$69.00
$69.00
$129.00
$79.00
Taxes (5%)
$7.45
$6.45
$3.95
$2.25
$3.45
$3.45
$6.45
$3.95
Total
$156.45
$135.45
$82.95
$47.25
$72.45
$72.45
$135.45
$82.95
* The term "Flat Rate" refers to either repair or exchange + return shipping charges. Once the unit is assessed it is MTC's discretion whether the unit will be repaired or exchanged.

ADDITIONAL NOTE: If a Customer chooses to drop-off and pickup their unit, they will still be required to pay the Flat Rate fee.


PlayStation® and the "PS" Family logo are registered trademarks of Sony Computer Entertainment Inc.


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