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MTC is the only authorized service centre in Canada for Warranty PlayStation System repairs. MTC also repairs Out of Warranty PlayStation systems. See below for more information.
If Customers' need help from SCEA PlayStation with Warranty/Model/Service Information & Support :
Warranty & Out of Warranty Repairs:
Important Notes:
- Systems that have the capability of being repaired at MTC are: PlayStation 3 (PS3), PlayStation 2 (PS2), PlayStation Portable (PSP), PlayStation Portable Go (PSP Go), PS Vita & 3D display. If you have a Playstation One (PS one), please contact MTC for pricing/repair information.
- PS3 & 3D display Customers' must call Sony Computer Entertainment America at 1-800-345-7669 before sending their unit into MTC.
- Units with illegal modifications and a missing serial number will not be serviced.
- MTC is not responsible for any loss of data or media. It is the Customers' responsibility to back up their own hard drive (if applicable).
- Once the unit has been assessed it is MTC's discretion whether the unit will be repaired or exchanged.
- A Proof of Purchase (POP) / store receipt is mandatory for all Warranty repairs.
- MTC offers a 90-day Warranty on repairs or refurbished exchanges as long as the tamper proof sticker is still intact.
- MTC does not have the capability of selling parts for PlayStation repair.
System Specific Warranty Void Notes:
- PS3 & PS2 Customers
- Warranty will be void if the Serial Number or the Warranty void sticker have been removed.
- PSP Customers
- If the external barcode is missing, the Warranty will still apply. However, if the serial number inside the battery
compartment is missing, the Warranty will be void.
- PSP Go Customers
- Warranty will be void if the Serial Number or the Warranty void sticker have been removed.
- All Systems
- Unit can be repaired as Out of Warranty - charges will be applied (see full prices below, including taxes).
Shipping Information:
- PS3 & 3D Display Customers
- If a Customer has a PS3 system or a 3D display that requires servicing or technical support, they must call Sony Computer
Entertainment America at 1-800-345-7669 before contacting MTC. When the Customer calls this number,
they will receive a Service Request (SR) #.
- Once the SR # is received the Customer has 2 options:
- If the Customer lives in the area close to MTC Whitby, ON, they can drop off or ship their unit into MTC
for a Warranty repair.
- If the Customer doesn't live in an area close to MTC Whitby, ON, then during the Customers' initial call to
Sony, Sony will make the arrangements to have MTC send the Customer a box to use to safely transport
their unit. With this box, they can ship their unit into MTC (prepaid Purolator waybill will be supplied).
Sony Computer Entertainment America will not accept any warranty units damaged through shipping
because the Customer did not properly package their PlayStation in the MTC packaging.
- SCEA will arrange for Warranty & Out of Warranty Customers' to have a box delivered to them at no
cost (upon the initial service/technical support phone call).
- The shipping costs for the Customers' unit being shipped to MTC plus the final outgoing shipping costs back
to the Customer will be covered under Warranty or under the Flat Rate pricing for Out of Warranty
repairs (click here to see the Flat Rate pricing).
- PS2, PSP, PSP Go and PS Vita Customers
- If the Customer lives in the area close to MTC Whitby, ON, they can drop off or ship their PlayStation system
into MTC for a Warranty repair.
- If the Customer doesn't live in an area close to MTC Whitby, ON, they can ship their PlayStation system into
MTC for a Warranty repair/exchange.
- Customers will be responsible for paying for the incoming shipping charges. All outgoing shipping charges
are included in the Flat Rate pricing (click here to see the Flat Rate pricing).
- The Customer should ensure their unit is well packaged and enclosed with the unit the following items: a letter
with their full name, phone number, return address and a description of the problem.
If the Customers' unit is Out of Warranty, please see below to ensure a certain method of payment is also enclosed with their unit.
- Click here for MTC's address.
Out of Warranty & Payment Information:
- All Out of Warranty units due to date of purchase, no valid proof of purchase, physical damage, liquid damage or shipping damage due to improper packaging are subject to MTC's Flat Rate pricing (click here to see the Flat Rate pricing).
- MTC reserves the right to refuse repair due to extensive (physical/liquid) damages at which time a cost of $25.00 assessment fee will be charged plus shipping and applicable taxes.
- The Customer must make sure to send their Credit Card information or a Certified Cheque (no personal cheques) or a Money Order made out to the Manufacturing & Technology Centre (MTC), for the correct price, along with their unit. If preferred, the Customer may call MTC with their Credit Card number if they feel this would be more secure. If the Customer picks-up their unit from MTC, they can also pay Cash or Debit.
- Tax exempt forms should also be sent to MTC with unit/payment.
Flat Rate Pricing:
Customer Repairs:
| |
What PlayStation gaming console are you enquiring about? |
PS3 |
PS2 |
PSP |
PSP Go |
PS Vita |
3D Display |
What Province do you live in? |
What is the Model Number on your PlayStation gaming console / display? |
CECHA01
CECHB01
CECHE01
CECHE01MG |
CECHG01
CECHH01
CECHH01MG
CECHK01
CECHL01
CECHP01 |
CECH2001A
CECH2001B
CECH2101A
CECH2101B
CECH2501A
CECH2501B
CECH3001A
CECH3001B |
All models |
All models |
All models |
All models |
All models |
ON, NB, or NFLD |
Labour* |
$149.00 |
$119.00 |
$99.00 |
$65.00 |
$79.00 |
$119.00 |
$129.00 |
$199.00 |
| Return Shipping** |
$30.00 |
$30.00 |
$30.00 |
$0.00 |
$0.00 |
$0.00 |
$0.00 |
$0.00 |
| Taxes (13%) |
$23.27 |
$19.37 |
$16.77 |
$8.45 |
$10.27 |
$15.47 |
$16.77 |
$25.87 |
| Total |
$202.27 |
$168.37 |
$145.77 |
$73.45 |
$89.27 |
$134.47 |
$145.77 |
$224.87 |
BC |
Labour* |
$149.00 |
$119.00 |
$99.00 |
$65.00 |
$79.00 |
$119.00 |
$129.00 |
$199.00 |
| Return Shipping** |
$30.00 |
$30.00 |
$30.00 |
$0.00 |
$0.00 |
$0.00 |
$0.00 |
$0.00 |
| Taxes (12%) |
$21.48 |
$17.88 |
$15.48 |
$7.80 |
$9.48 |
$14.28 |
$15.48 |
$23.88 |
| Total |
$200.48 |
$166.88 |
$144.48 |
$72.80 |
$88.48 |
$133.28 |
$144.48 |
$222.88 |
NS |
Labour* |
$149.00 |
$119.00 |
$99.00 |
$65.00 |
$79.00 |
$119.00 |
$129.00 |
$199.00 |
| Return Shipping** |
$30.00 |
$30.00 |
$30.00 |
$0.00 |
$0.00 |
$0.00 |
$0.00 |
$0.00 |
| Taxes (15%) |
$26.85 |
$22.35 |
$19.35 |
$9.75 |
$11.85 |
$17.85 |
$19.35 |
$29.85 |
| Total |
$205.85 |
$171.35 |
$148.35 |
$74.75 |
$90.85 |
$136.85 |
$148.35 |
$228.85 |
All other Provinces |
Labour* |
$149.00 |
$119.00 |
$99.00 |
$65.00 |
$79.00 |
$119.00 |
$129.00 |
$199.00 |
| Return Shipping** |
$30.00 |
$30.00 |
$30.00 |
$0.00 |
$0.00 |
$0.00 |
$0.00 |
$0.00 |
| Taxes (5%) |
$8.95 |
$7.45 |
$6.45 |
$3.25 |
$3.95 |
$5.95 |
$6.45 |
$9.95 |
| Total |
$187.95 |
$156.45 |
$135.45 |
$68.25 |
$82.95 |
$124.95 |
$135.45 |
$208.95 |
* The term "Labour" refers to either repair or exchange. Once the unit is assessed it is MTC's discretion whether the unit will be repaired or exchanged.
** The Customer is responsible for paying the incoming shipping charges. If a Customer chooses to drop-off and pickup their unit, they are excluded from all shipping costs.
NOTE: If a unit is deemed unrepairable because of liquid or physical damage, the Customer will be subject to a $25.00 assessment fee + return shipping and applicable taxes. |
PlayStation® and the "PS" Family logo are registered trademarks and PS one™ is a trademark of Sony Computer Entertainment Inc. |
