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MTC is the only authorized service centre in Canada for PlayStation System repairs.
Warranty & Out of Warranty Repairs:
In order to have your PlayStation serviced YOU MUST CALL SONY COMPUTER ENTERTAINMENT AMERICA ("SCEA" / PLAYSTATION) 1-800-345-SONY (7669) TO OBTAIN A SERVICE REQUEST NUMBER or visit www.playstation.com.
Important Notes:
- Systems that have the capability of being repaired at MTC are: PlayStation 3 (PS3), PlayStation 2 (PS2), PlayStation Portable (PSP), PlayStation Portable Go (PSP Go), PS Vita & 3D display.
- Units with illegal modifications and a missing serial number will not be serviced.
- MTC is not responsible for any loss of data or media. It is the Customers' responsibility to back up their own hard drive (if applicable).
- Once the unit has been assessed it is MTC's discretion whether the unit will be repaired or exchanged.
- A Proof of Purchase (POP) / store receipt is mandatory for all Warranty repairs.
- MTC offers a 90-day Warranty on repairs or refurbished exchanges as long as the tamper proof sticker is still intact.
- MTC does not have the capability of selling parts for PlayStation repair.
System Specific Warranty Void Notes:
- PS3 & PS2 Customers
- Warranty will be void if the Serial Number or the Warranty void sticker have been removed.
- PSP Customers
- If the external barcode is missing, the Warranty will still apply. However, if the serial number inside the battery
compartment is missing, the Warranty will be void.
- PSP Go Customers
- Warranty will be void if the Serial Number or the Warranty void sticker have been removed.
- PS Vita Customers
- If the external barcode or serial number is missing, the Warranty will still apply. However, if both the external barcode and serial number are missing, the Warranty will be void.
- All Systems
- Unit can be repaired as Out of Warranty - charges will be applied (see full prices below, including taxes).
Shipping Information:
- PS3 & 3D Display Customers
- If a Customer has a PS3 system or a 3D display that requires servicing or technical support, they must call Sony Computer
Entertainment America at 1-800-345-7669 before MTC can service their unit. When the Customer calls this number,
they will receive a Service Request (SR) #.
- Once the SR # is received the Customer has 2 options:
- If the Customer lives in the area close to MTC Whitby, ON, they can drop off or ship their unit into MTC
for a Warranty / Out of Warranty repair.
- If the Customer doesn't live in an area close to MTC Whitby, ON, then during the Customers' initial call to
SCEA, SCEA will make the arrangements to have MTC send the Customer a box to use to safely transport
their unit. With this box, they can ship their unit into MTC (prepaid Purolator waybill will be supplied).
Sony Computer Entertainment America will not accept any warranty units damaged through shipping
because the Customer did not properly package their PlayStation in the packaging provided.
- SCEA will arrange for Warranty & Out of Warranty Customers' to have a box delivered to them at no
cost (upon the initial service/technical support phone call).
- The shipping costs for the Customers' unit being shipped to MTC plus the final outgoing shipping costs back
to the Customer will be covered under Warranty or under the Flat Rate pricing for Out of Warranty
repairs (click here to see the Flat Rate pricing).
- PS2, PSP, PSP Go and PS Vita Customers
- If the Customer lives in the area close to MTC Whitby, ON, they can drop off or ship their PlayStation system
into MTC for a Warranty / Out of Warranty repair. If a Customer chooses to drop-off and pickup their unit, they will
still be required to pay the Flat Rate fee.
- If the Customer doesn't live in an area close to MTC Whitby, ON, they can ship their PlayStation system into
MTC for a Warranty / Out of Warranty repair or exchange.
- Customers will be responsible for paying for the incoming shipping charges. All outgoing shipping charges
are included in the Flat Rate pricing (click here to see the Flat Rate pricing).
- The Customer should ensure their unit is well packaged and enclosed with the unit the following items: a letter
with their full name, phone number, return address and a description of the problem.
- Click here for MTC's address.
Out of Warranty & Payment Information:
- All Out of Warranty units due to date of purchase, no valid proof of purchase, physical damage, liquid damage or shipping damage due to improper packaging are subject to SCEA's Flat Rate pricing (click here to see the Flat Rate pricing).
Flat Rate Pricing:
Customer Repairs:
| |
What PlayStation gaming console are you enquiring about? |
PS3 |
PS2 |
PSP |
PSP Go |
PS Vita |
3D Display |
What Province do you live in? |
What is the Model Number on your PlayStation gaming console / display? |
CECHA01
CECHB01
CECHE01
CECHE01MG |
All Other
PS3 models |
All models |
All models |
All models |
All models |
All models |
ON, NB, or NFLD |
Flat Rate* |
$129.00 |
$99.00 |
$45.00 |
$69.00 |
$69.00 |
$129.00 |
$169.00 |
| Taxes (13%) |
$16.77 |
$12.87 |
$5.85 |
$8.97 |
$8.97 |
$16.77 |
$21.97 |
| Total |
$145.77 |
$111.87 |
$50.85 |
$77.97 |
$77.97 |
$145.77 |
$190.97 |
BC |
Flat Rate* |
$129.00 |
$99.00 |
$45.00 |
$69.00 |
$69.00 |
$129.00 |
$169.00 |
| Taxes (12%) |
$15.48 |
$11.88 |
$5.40 |
$8.28 |
$8.28 |
$15.48 |
$20.28 |
| Total |
$144.48 |
$110.88 |
$50.40 |
$77.28 |
$77.28 |
$144.48 |
$189.28 |
NS |
Flat Rate* |
$129.00 |
$99.00 |
$45.00 |
$69.00 |
$69.00 |
$129.00 |
$169.00 |
| Taxes (15%) |
$19.35 |
$14.85 |
$6.75 |
$10.35 |
$10.35 |
$19.35 |
$25.35 |
| Total |
$148.35 |
$113.85 |
$51.75 |
$79.35 |
$79.35 |
$148.35 |
$194.35 |
All other Provinces |
Flat Rate* |
$129.00 |
$99.00 |
$45.00 |
$69.00 |
$69.00 |
$129.00 |
$169.00 |
| Taxes (5%) |
$6.45 |
$4.95 |
$2.25 |
$3.45 |
$3.45 |
$6.45 |
$8.45 |
| Total |
$135.45 |
$103.95 |
$47.25 |
$72.45 |
$72.45 |
$135.45 |
$177.45 |
* The term "Flat Rate " refers to either repair or exchange + return shipping charges. Once the unit is assessed it is MTC's discretion whether the unit will be repaired or exchanged.
ADDITIONAL NOTE: If a Customer chooses to drop-off and pickup their unit, they will still be required to pay the Flat Rate fee. |
PlayStation® and the "PS" Family logo are registered trademarks and PS one™ is a trademark of Sony Computer Entertainment Inc. |
