MTC repairs Warranty and Out Of Warranty camcorders & cameras
. Customers can drop their units off at (or ship their units to) the MTC Whitby, ON location to receive repair.
Click here for directions.
Warranty Repairs:
Below is the list of manufacturer's which MTC is authorized to repair camcorders & cameras for under Warranty (with Warranty/Service Information & Support phone numbers):
- Sony: 1-877-899-SONY (7669)
- JVC: 1-800-964-2650
NOTE: Customers Warranty will be void if physical or liquid damage.
If Customers decide to ship their unit into MTC, the Customer will pay for the incoming shipping charges & MTC pays for the outgoing shipping charges back to the customer. Customers may also drop off & pick-up their units at MTC.
When packaging their unit for shipping (or dropping off), Customers must include their Proof of Purchase (POP, or store receipt). This will ensure a faster repair. If the POP is not received, the MTC Customer Service group will have to contact the customer to verify the Warranty. If the Customers Warranty is not valid, Out of Warranty pricing will be discussed (see below for more information).
Customers must also include the following inside the box: a letter with their full name, phone number, return address and a description of the problem.
NOTE: If a customer has a unit that was purchased in the USA (or is a non-Canadian model), the unit will need to be taken back to the store/depot of purchase for repair.
Out Of Warranty Repairs:
As long as the manufacturer's parts have been made available to MTC, all makes and models of camcorders & cameras can be repaired Out Of Warranty. If applicable, the repair can be completed at a "Go Ahead" rate. All customers will be charged an estimate fee for MTC to diagnose their unit (see below for pricing).
If a Customer decides to ship their unit into MTC, the Customer will pay for the incoming & outgoing shipping charges (outgoing will be included in the "Go Ahead" rate or factored into the estimate). Customers may also drop off & pick-up their units at MTC.
Click here for directions.
The Customer should ensure their unit is well packaged and they have enclosed the following items: a letter with their full name, phone number, return address and a description of the problem. Also, the Customer must make sure to send their Credit Card information or a Certified Cheque (no personal cheques) or Money Order made out to the Manufacturing & Technology Centre (MTC), for the correct price (price below does not include applicable taxes - taxes extra), along with their unit. If the Customer picks-up their unit from MTC, they can also pay Cash or Debit. PST exempt forms should also be sent to MTC with unit/payment.
NOTE: If a customer has a unit that was purchased in the USA (or is a non-Canadian model), the unit will need to be sent back to the store/depot of purchase for repair.
Out of Warranty "Go Ahead" pricing is as follows:
Camcorder Pricing - MTC
NOTE: If you are a walk-in customer, you must pay the applicable estimate fee up front upon dropping off your unit. See below for estimate fee.
Model |
"Go Ahead" Price
(applicable taxes extra) |
|
$70.00 |
Mavica Camera |
$160.00 |
Camcorder |
$160.00 |
JVC Professional Product |
$90.00/Hour |
Estimates |
All Models
(waived if Customer accepts "Go Ahead" Pricing): |
$50.00 |
