MTC repairs Warranty and Out Of Warranty appliances or "White Goods". Customers can drop their units off at (or ship their units to) the MTC Whitby, ON location to receive repair. Click here to see a map of the MTC Whitby, ON location.
Upon arrival at MTC, customers should be sure to leave their large appliances in their vehicle. They will first need to go to Customer Service to have their unit booked-in for repair. After the unit is processed, the customer can then drive around to the back of the building to the side dock doors. Receiving will be able to assist with the unit. However, if the Customer visits MTC on a Saturday or Sunday, they will have to bring the unit into Customer Service themselves (as there isn't a Receiver available at MTC on weekends).
Please Note: In-Home service repair is currently not an option.
Warranty Repairs:
Below is a list of manufacturers whose appliances MTC can repair under Warranty (with Warranty/Service Information & Support phone numbers):
- Bosch: 1-800-866-2022
- Danby: 1-800-263-2629
- DeLonghi: 1-888-335-6644
- Fisher & Paykell: 1-888-936-7872
- Frigidaire: 1-800-668-4606
- Gaggenau: 1-781-255-1766
- Haier: 1-877-337-3639
- Inglis: 1-800-807-6777
- Kitchenaid: 1-800-807-6777
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- LG/Goldstar: 1-888-542-2623
- Magic Chef: 1-800-688-2002
- Maytag: 1-800-688-2002
- Miele: 1-800-565-6435
- Roper: 1-800-253-1301
- Siemens: 1-888-303-3353
- Thermador: 1-800-735-4328
- Whirlpool: 1-800-253-1301
- White Westinghouse: 1-800-668-4606
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If Customers decide to ship their unit into MTC, the Customer will pay for the incoming shipping charges & MTC pays for the outgoing shipping charges back to the customer. Customers may also drop off & pick-up their units at the MTC Whitby, ON location.
When packaging their unit for shipping (or dropping off), Customers must include their Proof of Purchase (POP, or store receipt). This will ensure a faster repair. If the POP is not received, the MTC Customer Service group will have to contact the customer to verify the Warranty. If the Customers Warranty is not valid, Out of Warranty pricing will be discussed (see below for more information).
Customers must also include the following inside the box: a letter with their full name, phone number, return address and a description of the problem.
NOTE: If a customer has a unit that was purchased in the USA (or is a non-Canadian model), the unit will need to be taken back to the store/depot of purchase for repair.
ALSO NOTE: In-Home service repair is currently not an option.
Out Of Warranty Repairs:
As long as the manufacturer's parts have been made available to MTC, all makes and models of appliances can be repaired Out Of Warranty. If applicable, the repair can be completed at a "Go Ahead" rate. All Customers will be charged an estimate fee for MTC to diagnose their unit (see below for pricing).
If a Customer decides to ship their unit into MTC, the Customer will pay for the incoming & outgoing shipping charges (outgoing will be included in the "Go Ahead" rate or factored into the estimate). Customers may also drop off & pick-up their units at the MTC Whitby, ON location.
The Customer should ensure their unit is well packaged and they have enclosed the following items: a letter with their full name, phone number, return address and a description of the problem. Also, the Customer must make sure to send their Credit Card information or a Certified Cheque (no personal cheques) or Money Order made out to the Manufacturing & Technology Centre (MTC), for the correct price (price below does not include applicable taxes - taxes extra), along with their unit. If the Customer picks-up their unit from MTC, they can also pay Cash or Debit. PST exempt forms should also be sent to MTC with unit/payment.
NOTE: If a Customer has a unit that was purchased in the USA (or is a non-Canadian model), the unit will need to be sent back to the store/depot of purchase for repair.
Out of Warranty "Go Ahead" pricing is as follows:
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NOTE: If you are a walk-in customer, you must pay the applicable estimate fee up front upon dropping off your unit. See below for estimate fee.
Item |
Model |
"Go Ahead" Price
(applicable taxes extra) |
All Products: |
Large Appliances |
$200.00 |
Small Appliances |
$100.00 |
Estimates |
All Products
(waived if Customer accepts "Go Ahead" Pricing): |
Large Appliances |
$75.00 |
Small Appliances |
$50.00 |
ALSO NOTE: In-Home service repair is currently not an option. |
